Scaling business while improving customer satisfaction and brand image

Arcons Technology, Inc. a provider of technology solutions for the financial services industry based in San Carlos, California. They offer products and services that enable financial and investment advisors operate mission critical investment systems to manage their client portfolios. Being fully focused on growing their business while maintaining highest level of customer satisfaction, Arcons wanted to upgrade from their existing costly yet inadequate system to a better, scalable system. They wanted an enterprise-class software solution that had the features to meet all their growing business needs but, within a tight budget.

"I liked the way EazyBusiness has brought together a set of top open source applications into one ready-to-use suite" Says Hemant More, CEO of Arcons Technology. "The EazyBusiness Suite offers the best value for money amongst all solutions we had evaluated by giving us all the functionality we needed at a great price. Besides over 75% cost savings, we have easy, online access to the apps we need while not having to deal with multiple vendors or sign any term contracts".

With EazyBusiness, Arcons  got several benefits including:  

• A market-leading customer relationship management system to manage their sales, service and marketing functions 

• A complete email, messaging and collaboration system– including live web conferencing, to help them communicate better with a growing customer base 

• Cost savings of over 75% that saved them thousands of dollars annually in terms of license costs and personnel time spent on maintaining older systems 

• Improved customer satisfaction, greater ability to compete with larger companies and enhanced brand image through better business and customer processes enabled by the new solution 

Filing paper forever, gaining more customer face time.

Jerry Beades Concrete (JBC), a construction firm based in Dublin, Ireland, delivers highly technical flooring solutions to businesses and private customers. As part of its own 30-year tradition of pursuing innovation and quality, JBC is striving to become a close-to-paperless operation.

Looking to abandon its paper-based forms, spreadsheets, filing cabinets and costly paper purchases, JBC found EazyBusiness to be the appropriate replacement – and then some – for the company’s traditional customer management practices. It wouldn’t simply be about becoming paperless; JBC had to be sure the solution would accommodate its processes, which are unique to the flooring industry.

The company is enjoying important benefits as a result of its shift to the EazyBusiness platform.

• Ease of use by the technology consultants JBC employed to help with the transition to business applications like CRM and ERP
• Rapid customization of the sales application, including the creation of custom CRM and Jasper reports that generate automatic documentation
• Effective transfer of knowledge internally to staff, enabling them to ramp up quickly and ultimately, spend more time with customers and on other more mission critical activities
• A dramatic reduction in paper consumption
• More information about daily operations, enabling better decision making

Managing a mobile workforce for a virtual organisation.

pjb Associates is a consultancy and multiple media agency that specialises in helping other businesses to innovate, develop and grow. This often involves working on a number of projects simultaneously. Sometimes this means that pjb Associates needs to be a flexible and almost virtual organisation with staffing ranging from one person to several people who might be brought in at short notice.

pjb Associates were looking for a solution that would allow teams of home-based or remote office workers to be assembled and managed from anywhere in the world.

The company is enjoying important benefits as a result of its shift to the EazyBusiness platform.

EazyBusiness provides pjb Associates with the tools to grow and manage teams from anywhere.

• Manage your employees from anywhere
• Scale you IT requirements with your company
• Share information with anyone and everyone
• Reduce your IT overhead
• Access 'best of breed' business management and productivity tools

Leaving servers behind.

Irish company Shaw Scientific is at the forefront in providing teaching resources and equipment to schools throughout Ireland. In 2009, with a number of servers to maintain and facing the purchase of new equipment, 40-year-old Shaw had to make a decision: continue the practice of buying servers and applications along with all the maintenance of both, or move the technology of its operation “into the cloud,” where best-of-breed applications are accessible without the hassle and expense of servers.

Shaw chose the latter and selected EazyBusiness as its vendor. Conor Shaw reports several benefits since his company installed the EazyBusiness suite.

• A single sign-on access for every employee from any location
• CRM, website content management, retailing and email in one interface
• A precise view of order status and customer history
• A 70 percent reduction in IT costs